Leadership Team

Jaclyn Carpenter

Chief Executive Officer

As the company’s owner and chief executive, Jaclyn oversees all aspects of Ideal’s operations and growth. She joined Ideal in 2006, working in a range of field and operations roles to gain hands-on experience in all aspects of the business. Today, she leads with that insight to address customer needs, drive innovation and shape the company’s future. Jaclyn is an established expert in emergency restoration and environmental services, holding advanced certifications from the Restoration Industry Association (RIA) along with extensive training in hazardous materials handling. She also serves as an Executive Committee member on the RIA Board of Directors.

In addition to helping property operators preserve their building assets, Jaclyn is passionate about the company’s role in community sustainability and currently serves on the Board of Rebuilding Together San Francisco. She loves to travel and discover new culinary experiences around the world and at home in San Francisco.

Sharrin Rios

Chief Financial & Operations Officer

Since joining the Ideal in 2009 as Controller, Sharrin has been the lead financial advisor to the CEO and management team. As CFO, she manages all financial operations including accounting, business support, corporate compliance, financial and strategic planning and analysis, treasury, and internal audit and tax functions. Leveraging more than 15 years of experience in corporate finance and accounting and an MBA in Management, Sharrin works across the company to ensure accurate budgeting and forecasting, sound financial planning, and risk management, as well as effective and efficient operations. She is also an active member of Vistage, a national executive peer-to-peer advisory network. In her free time, Sharrin enjoys traveling and being outdoors, whether it be hiking, camping, or skiing.

Ski Hottinger

Senior Director of Client Solutions

Ski joined Ideal in July 2016, bringing 22 years of executive sales leadership and experience developing and scaling sales organizations for success. He is responsible for revenue generation and the development of individualized customer solutions with the support of his team of sales and client solution managers and technical advisors. At Ideal, Ski has found great satisfaction in helping to provide customers with greater peace of mind when they face a building emergency and building long, productive business partnerships. Prior to Ideal, he was Director of Sales for Systems & Space, Inc. When Ski is not busy helping to grow the company, he enjoys spending time with his family as well as skiing, hiking, golfing and Bikram Yoga.

Ana Maria Lostaunau, MS-HRM, PHR, SHRM-CP

Director of Human Resources

Ana Maria manages Ideal’s human capital, which encompasses talent acquisition, on-boarding, benefits/compensation, and training and development. She is also responsible for safety compliance, workers’ compensation, employee relations, organizational development and office administration. Ideal benefits from Ana Maria’s experience as a senior leader, coach, mentor and business partner and her ability to build people management programs and processes. Prior to joining Ideal in 2017, she gained expertise across the human resources discipline while working for fast-paced, high-growth service companies. Ana Maria holds a Master in Science in Human Resource Management, Professional Human Resource Professional (PHR) and a certification from SHRM as a Certified Professional. She likes to travel, host parties, go shopping and spend time with family, and is always seeking to further develop professional or personally.

Ian White

Operations Manager

Ian joined the Ideal in September 2017 as a manager and quickly demonstrated his strong leadership abilities and a dedication to the customer experience. Now the company’s head of Operations, Ian is responsible for the timely and profitable delivery of the company’s building recovery services, while ensuring high quality and customer satisfaction standards. In addition to managing service delivery teams and project execution, he oversees vehicle and equipment purchases, maintenance and inventory control. Prior to joining Ideal, Ian worked in project and construction management for several companies as well as the Department of Energy. Ian is motivated by fast-paced problem solving, a dynamic work environment, and a strong commitment to his team. When he’s not supporting his crews in the field, he plays racquetball, lifts weights and enjoys cooking a good steak on the grill.