Jaclyn Carpenter

Chief Executive Officer

As the company’s owner and chief executive, Jaclyn oversees all aspects of Ideal’s operations and growth. She joined Ideal in 2006, working in a range of field and operations roles to gain hands-on experience in all aspects of the business. Today, she leads with that insight to address customer needs, drive innovation and shape the company’s future. Jaclyn is an established expert in emergency restoration and environmental services, holding advanced certifications from the Restoration Industry Association (RIA) along with extensive training in hazardous materials handling. She also serves as an Executive Committee member on the RIA Board of Directors.


In addition to helping property operators preserve their building assets, Jaclyn is passionate about the company’s role in community sustainability and currently serves on the Board of Rebuilding Together San Francisco. She loves to travel and discover new culinary experiences around the world and at home in San Francisco.


Sharrin Rios

Chief Financial & Operations Officer

Since joining the Ideal in 2009 as Controller, Sharrin has been the lead financial advisor to the CEO and management team. As CFO, she manages all financial operations including accounting, business support, corporate compliance, financial and strategic planning and analysis, treasury, and internal audit and tax functions. Leveraging more than 15 years of experience in corporate finance and accounting and an MBA in Management, Sharrin works across the company to ensure accurate budgeting and forecasting, sound financial planning, and risk management, as well as effective and efficient operations. She is also an active member of Vistage, a national executive peer-to-peer advisory network. In her free time, Sharrin enjoys traveling and being outdoors, whether it be hiking, camping, or skiing.