Who We Are

Ideal was founded more than 40 years ago by Butch Carpenter and today we continue to thrive as San Francisco’s premier building recovery solutions company. Still privately owned – but now run by his daughter Jaclyn and her management team – Ideal offers the stability of a well-established independent company with the excitement of an innovative, entrepreneurial business.

Photo of Brittney Booth

“I like that we’re big enough to provide growth opportunities for our employees, yet small enough to have a family-like culture.”

Brittney Booth, Project Coordinator

What We Do

When commercial and public facilities or high-density residential buildings are hit by a disaster or environmental hazard, the property owners or facility managers turn to Ideal to minimize and repair the damage, restore the building to working condition, and protect building occupants from further harm. Using industry-leading methodologies and advanced equipment, we battle water, smoke and fire damage and eliminate environmental hazards such as mold, asbestos, lead, viral outbreaks, chemical spills, and other contaminants.

Photo of Brian Schraidt

“Our business isn’t glamorous, but we provide a valuable service to our community. We’re helping to make sure that the buildings where people work, live, learn or heal are safe, healthy and in operational condition.”

Brian Schraidt, Project Manager

What We Stand For

Throughout our long history, our business has been a people business. Our founder Butch Carpenter believed that Ideal’s success would come by focusing on the success of our customers and employees. And he saw the value in taking the time to build relationships.

Today, we continue to put the interests of our customers and employees first – and strive to build lasting bonds. We work hard to maintain his legacy of commitment, integrity, and compassion, while pursuing excellence, innovation and leadership. We also have extended our culture and values beyond our business by making community service part of our purpose.

Photo of Dan Richards

“I’ve worked for Ideal for over eight years and while we’ve grown significantly, I’m proud to see that our people-oriented culture continues to live on.”

Dan Richards, Senior Business Development Manager

Who We Hire

Our business requires a wide range of roles to meet the needs of our customers and to run a successful business. This includes service delivery teams working on project sites, sales and client solutions pros out in the field, and business staff who run the show from our San Francisco headquarters.

Sales & Marketing

This team drives the growth and expansion of the company by attracting and engaging new customers, developing individualized solutions, and managing the company’s reputation.

Service Delivery

This organization delivers our services and works onsite with customers to clean-up, repair, restore, and decontaminate their facilities after a disaster or eliminate environmental hazards. They also manage our equipment, vehicles, and other project resources.

Finance & Business Operations

This team ensures that Ideal is running efficiently, effectively and in compliance with industry and government regulations. This includes managing growth and profitability and overseeing day-to-day business operations.

Human Resources

The HR team is responsible for all “people operations,” which includes hiring and staffing activities, benefits management, training and development, and HR compliance – as well as managing the technology systems we use to do our jobs.

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